*********** AND BAD SERVICE

DISGUSTING SEVICE FROM INCREDIBLE CONNECTION WONDERPARK MALL PRETORIA (AKASIA).

I BOUGHT A PHONE AROUND DECEMBER 2023, AROUND APRIL MY STOPPED WORKING. ON 18 APRIL 2023, I TOOK TO THE SHOP FOR REPAIRS SINCE ITS STILL UNDER WARRANTY AND I HABE INSURANCE AND I WAS ADVISE THAT IT WILL TAKE 21 DAYS .I ONLY RECIEVE A REF NUMBER ON 09 MAY 2023 WHICH MEANS IT WAS ONLY BOOKED FOR REPAIRS 19 DAYS LATER. ON 17 MAY 2023, PHOPHI (CONSULTANT) CONTACTED TO ADVISE THAT MY PHONE DID NOT HAVE A SERIAL NUMBER SO I HAVE TO GO HATFIELD TO IDENTIFY IT. DUE DILIGENCE WAS DONE WHEN I BROUGHT IT IN FOR REPAIRS.PHOPHI WAS VERY ABRUPT AND DEFYING AT HER HIGHEST LEVEL.ON 20TH MAY 2023, I WENT TO THE SHOP AND SPOKE TO NKULULEKO WHO WAS CLUELESS AND DISRESPECT. I REQUESTED TO SPEAK TO THE MANAGER. THE MANAGER ( LUCAS CHAUKE) CAME STARTED TO EXPLAINS HIS OWN PROCESS WITHOUT NOT UNDERSTANDING MY QUERY.THE GENTLEMAN IS CLUELESS AND *********** INCLUDING THE ABOVE MENTIONED STAFF...I STIL DONT HAVE MY PHONE AFTER ALMOST TWO MONTHS....GUYS BUY SOMEWHERE ...STAY AWAY