Almost everything about IC is bad

I'd have never wanted to purchase at this store ever, considering that their prices are sky high compared to other competitors, however I am in desperate need of a new laptop and corona times has forced my hand, I'm only able to purchase on credit at this point. Thing is, incredible connections is the one place that offers credit. While applying for credit I've experienced a few things that are just an annoyance. 1. While applying for credit my personal details were not protected, other customers were waiting within the small cubical listening to and viewing all of my personal details, including payslip information. It made me feel extremely uncomfortable. 2. The sales rep that was "assigned" to me, has not been very helpful, and it feels like he has somewhat profiled me to be of lower income, therefore even though he was meant to help me, I watched him leave me standing in the middle of the store for around 15 minutes, attending to multiple other customers. I think IC has a commission based system, and really it's disgusting having the employees profile us to determine who will get them more earnings. I've wanted someone else to help me, but it looks like who ever was there first is who you have to go with. 3. The entire credit application process at the store took around 2hours! Still, I have not yet been approved with application pending. 4. For such a large store, they do not have a very functional system. The product I want is out of stock in store, but is avaliable in surrounding stores-- I must purchase from the store I app**** to, but they also don't have a functional system where they can deliver products between stores. 5. I asked when will they replenish stock for the product I want - they have no idea, as they never know what each stock batch contains. 6. While with the credit clerk, she called the sales rep who was meant to help me, I clearly heard him saying untrue things to her which really upset me. I had settled for a certain price range and knew exactly which laptop I wanted when going in store, he decided that he did not make arrangements for anything because I was undecided about what I wanted, since he suggested a more expensive range to me. This upset me very much. 7. I've tried to get through to the call center on multiple occasions, unfortunately nobody ever seems to answer.

In conclusion, IC has terrible customer service and is very slow.I need this item ASAP because of work and school, yet my hands are tied, it's sad that as consumers in south Africa, we are at the mercy of these stores, instead of it being a basic exchange of goods relationship.

I give you money, you give me goods.