almost 2 months and no prize

Won this rugby competition Incredible connection was running on their facebook page on the 28 september however everytime I tried contacting them they ecalated my complaint to a manager however no manager called me so I decided to report this to their customer care on the 28th October however still no joy 16 days later. Never had a problem with their uomer service when purchasing but now its ridiculous I keep being told its a logistic problem in Durban rthey have 5 branches and I can't get myt game that I won really. Zee was really helpful but whomever she escalated it too cleatly doesn't understand customer care cos I didn't receive a single call your call centre didn't bother to reply although they rep**** on the 29th oictober saying it was of high importance what is really going on in your company I have 2 sons who were so looking forward to this game my ref number from ytour call centre is ***) all I want is to just fetch my game from any of your branches in durban which I won is that so hard?