after sales service non exsistent

<p>Bougt a new lap top in October 2016 , January 2017 took back to store as the response time was very slow and screen did not work went blank if unplugged , a month later and still no laptop see below mail sent to their complaints</p> <p> </p> <p>Hi</p> <p>please can you advise as to who I can speak to , my daughter bought a computer at the Clearwater store in October , she took it in on the 13th of January2017 as the response time is very slow and the screen if not plugged in went blank to date she has not got it back we call and calls are not returned when we go into the shop the service is pathetic we have spoken to management , we have a loaner computer but we want ours back , it has now reached a point I just want the money back and we will go elsewhere</p> <p> </p> <p>When we got the loaner almost two weeks ago we advise we wanted a new computer or our money back this we were told had to be referred for authorization , my daughter went in today and NOTHING has been referred and the computer is still not fixed</p> <p> </p> <p>We don’t want it please can we have our money back, and the Microsoft and word we have had installed transferred to the new computer once we get it</p> <p> </p> <p>A prompt response would be greatly appreciated</p> <p>regards</p> <p>kim</p> <p> </p> <p> </p>