After Sales Service leaves much to be desired

<p>On the 5th of April 2016 i purchased a HP Officejet 7612. it is a business machine for my online business. I paid the R4700 with the understanding that if there is a problem i would be able to bring it in and have it replaced, as i cannot sit without a scanner, we Took the sales staff member's word that it would be replaced, as it is for business purposes. </p> <p>Went in today the 9th January 2017, 9 Months later, and was advised that it has to be sent in to have the Automatic Document Feeder repaired, as he does not know what is wrong with it. There is nothing available for me to use in the meantime, but i am welcome to buy a 2nd machine to use while this one is in for repairs, for between 10 and 14 working days.</p> <p>Eben and Candice assisted me in the Middelburg mall store.</p> <p>The feeder worked for the first time 3 weeks ago, no problems, last week it did not work at all. If i only needed to use the feeder again in another 6 months, it would have fallen outside of the guarentee.</p> <p>If we were able to get a loan scanner to use, to keep my business afloat for the next 3 to 4 weeks while it was in for repairs, no problems, but we were flatly refused it.</p> <p>Due to this we have decided that we would like a refund, as is this is now the last time we are asking IC for an exchange. As the mobile scanner was also a major fight to get it replaced within a few months of purchasing it. The Scanner i got in the bundle pack, was also many excuses on having it repaired and no loan scanner available. that is the reason for the purchase of the business scanner for my business.</p> <p>Candice says that the store policy only limits an exchange to 6 months, thereafter only a repair is available. Seems like she is hiding behind company policy, and is passing the buck, dodging helping the client's business. </p> <p>We want a refund so that we can go to a company who would appreciate our business.</p>