AFTER SALES SERVICE

To Hellopeter From Lorraine McMahon : email babadu****mail.com Dated 24 November, 2021 PREVIEW: INCREDIBLE CONNECTION, GATEWAY, UMHLANGA ROCKS, NATAL My ongoing experience with Service from Incredible connection is truly not acceptable. On 5 September 2020 I purchased an ACER A315 LAPTOP (R12,340.05) from the above shop. On 14 February 2021 the screen clips were loose and the screen was at risk, this I had repaired and at the time I should have asked whether this was normal or did I get a secondhand laptop. On 06 November 2021 my laptop was booked into Incredible Connection as I could not charge it and the Power Cord was faulty. I was attended to by a Technician Mr Snenhlanhlad, I stressed I need my laptop and couldn’t be without it. Mr Sne advised he would get back to me soonest and would check my Warranty (This was a Saturday) 9th November(Tuesday) having heard nothing I called the shop only to be told the technician was off that day. I felt he could have called me late Monday afternoon with an update. 11th November still no word I called the Shop only to be told it had to be sent to Johannesburg as it was under warranty I was noticeably upset and again said I could not work without it. 17th November still no word I called a minimum of 5 times but no-one was answering the call. 19th November sent an email to Mr Snenhlanhlad expressing my disappointment with the service, and requested my laptop be returned from Johannesburg. At 12.26pm I called the shop and spoke to Riaz who said he would get Sne to get back to me. At 2.20pm Sne called and advised, the laptop was under warranty and they had no PowerCord for it in Johannesburg and that I would have to wait for them to get one it could be 3 weeks or longer because it had to come from China. On 22nd November having heard no further from Incredible Connection I called and spoke to the Manager, Mike advising him of the dreadful service, lack of follow up and that I now wanted my laptop back immediately and Johannesburg could keep the cord until a replacement was found and I would get a Powercord myself in the interim. 24 November 2021 still no feedback from anyone at Incredible Connection and I am totally stressed out. REPAIR NO MBI 488221 DATED 06/11/2021 ORIGINAL PURCHASE INVOICE NO. 6574 I will never recommend this store to anyone as there is no after sales service. To Hellopeter From Lorraine McMahon : email babadu****mail.com Dated 24 November, 2021 PREVIEW: INCREDIBLE CONNECTION, GATEWAY, UMHLANGA ROCKS, NATAL My ongoing experience with Service from Incredible connection is truly not acceptable. On 5 September 2020 I purchased an ACER A315 LAPTOP (R12,340.05) from the above shop. On 14 February 2021 the screen clips were loose and the screen was at risk, this I had repaired and at the time I should have asked whether this was normal or did I get a secondhand laptop. On 06 November 2021 my laptop was booked into Incredible Connection as I could not charge it and the Power Cord was faulty. I was attended to by a Technician Mr Snenhlanhlad, I stressed I need my laptop and couldn’t be without it. Mr Sne advised he would get back to me soonest and would check my Warranty (This was a Saturday) 9th November(Tuesday) having heard nothing I called the shop only to be told the technician was off that day. I felt he could have called me late Monday afternoon with an update. 11th November still no word I called the Shop only to be told it had to be sent to Johannesburg as it was under warranty I was noticeably upset and again said I could not work without it. 17th November still no word I called a minimum of 5 times but no-one was answering the call. 19th November sent an email to Mr Snenhlanhlad expressing my disappointment with the service, and requested my laptop be returned from Johannesburg. At 12.26pm I called the shop and spoke to Riaz who said he would get Sne to get back to me. At 2.20pm Sne called and advised, the laptop was under warranty and they had no PowerCord for it in Johannesburg and that I would have to wait for them to get one it could be 3 weeks or longer because it had to come from China. On 22nd November having heard no further from Incredible Connection I called and spoke to the Manager, Mike advising him of the dreadful service, lack of follow up and that I now wanted my laptop back immediately and Johannesburg could keep the cord until a replacement was found and I would get a Powercord myself in the interim. 24 November 2021 still no feedback from anyone at Incredible Connection and I am totally stressed out. REPAIR NO MBI 488221 DATED 06/11/2021 ORIGINAL PURCHASE INVOICE NO. 6574 I will never recommend this store to anyone as there is no after sales service. To Hellopeter From Lorraine McMahon : email babadu****mail.com Dated 24 November, 2021 PREVIEW: INCREDIBLE CONNECTION, GATEWAY, UMHLANGA ROCKS, NATAL My ongoing experience with Service from Incredible connection is truly not acceptable. On 5 September 2020 I purchased an ACER A315 LAPTOP (R12,340.05) from the above shop. On 14 February 2021 the screen clips were loose and the screen was at risk, this I had repaired and at the time I should have asked whether this was normal or did I get a secondhand laptop. On 06 November 2021 my laptop was booked into Incredible Connection as I could not charge it and the Power Cord was faulty. I was attended to by a Technician Mr Snenhlanhlad, I stressed I need my laptop and couldn’t be without it. Mr Sne advised he would get back to me soonest and would check my Warranty (This was a Saturday) 9th November(Tuesday) having heard nothing I called the shop only to be told the technician was off that day. I felt he could have called me late Monday afternoon with an update. 11th November still no word I called the Shop only to be told it had to be sent to Johannesburg as it was under warranty I was noticeably upset and again said I could not work without it. 17th November still no word I called a minimum of 5 times but no-one was answering the call. 19th November sent an email to Mr Snenhlanhlad expressing my disappointment with the service, and requested my laptop be returned from Johannesburg. At 12.26pm I called the shop and spoke to Riaz who said he would get Sne to get back to me. At 2.20pm Sne called and advised, the laptop was under warranty and they had no PowerCord for it in Johannesburg and that I would have to wait for them to get one it could be 3 weeks or longer because it had to come from China. On 22nd November having heard no further from Incredible Connection I called and spoke to the Manager, Mike advising him of the dreadful service, lack of follow up and that I now wanted my laptop back immediately and Johannesburg could keep the cord until a replacement was found and I would get a Powercord myself in the interim. 24 November 2021 still no feedback from anyone at Incredible Connection and I am totally stressed out. REPAIR NO MBI 488221 DATED 06/11/2021 ORIGINAL PURCHASE INVOICE NO. 6574 I will never recommend this store to anyone as there is no after sales service.

04.19AM WEDNESDAY 24 NOV.2021 AND i HAVENT HEARD BACK FROM THE MANAGER OR ANYONE AT INCREDIBLE CONNECT ABOUT THE STATUS OF MY LAPTOP.