SK
STEFAN K

1 reviews | Active since Mar 2009

22 Jul 2015, 15:55

Advertising demo's with missing accessories

I have always a good customer experience at IC and regarded them as a highly reputable retailer. However, I am somewhat disturbed about an incident I have enountered at the store. I saw a Fujifilm bridge camera on display that was advertised as a demo model for a very competitive price. I asked the store who offered to assist me that I would like to buy the product. The rude awakening came when the assistant and I discovered the battery and charger was missing. I also took it as an insult to my intelligence when the assistant tried to convince me that the battery can be charged with an audiovisual/USB adapter! <br> As a habit I always research a product inside out prior to a purchase, but I would shudder to think how other consumers could be deceived. I will continue to shop at IC, but this time only sealed products. No more demo's for me!<br> <br>

0
Replies (1)
Incredible Connection
Incredible Connection's reply22 Jul 2015, 16:19
Official
Hello stefank1,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is 719090.

Thanks and kind regards,
Customer Resolution Center