Account debit on date not agreed

Totally disgusted with Hifinance.<br> <br> How the hell can you debit on dates not agreed upon.<br> <br> You go and debit my account on 12 Dec 2015 of which we did not agree to that.<br> <br> That devit resulted in an upaid debit order.<br> <br> Who is gonna resolve and pay for unpaid fees charged by the bank.<br> <br> <br> My blood is boiling.... <br> <br> My id nr ***<br> <br> <br> Hope someone with the decency will respond to this email.<br> <br> I need the following<br> <br> Refund of charges charged by my bank unpaid fee as well as amount charged for being overdrawn.<br>