Absolutely unacceptable service

I am beyond frustrated with the shocking level of incompetence and lack of accountability from Incredible Connection. At around 5pm, I went in to urgently purchase 10 tablets and 10 pouches for a client delivery due the next morning before 9am. I clearly explained to the sales rep, Rebecca, that I was in a rush and even offered to go to other stores. Instead of being honest, she convinced me to proceed with the purchase and assured me that I could pay at Wonderboom Junction and collect at other branches, even allowing third-party collection. I PAID IN FULL for all items.

What followed was complete chaos and total failure: - My brother was sent to Incredible Connection Wonderpark and was turned away because the stock was “not cleared” - Rebecca had already contacted the stores and scanned my receipt, yet nothing was processed correctly - I then personally drove to Incredible Connection Kolonnade and was STILL refused the tablets — even after presenting the original receipt

This is outright unacceptable. How do you take full payment and then fail to release stock?

Because of this: - I wasted time, fuel, and resources sending people back and forth - I incurred unnecessary petrol costs in a time where fuel prices are already high - Most importantly, my BUSINESS REPUTATION is now at risk because I may fail to deliver to my client on time

This was clearly a sales-driven decision with zero regard for execution or customer impact. Rebecca should never have pushed this transaction if the process was not guaranteed.

This is not just poor service, it is reckless, unprofessional, and damaging to customers who rely on you for business-critical purchases.