Absolutely terrible service

<p>I had recently purchased a Sunset Drive Xbox one bundle online. The order came with the courier service a few days later and soon after I opened it, I called customer services to inform them that they had sent the wrong products. The operater said that someone would call me back within 24 hours. I waited 3 days and I called again. Again the operator said the same thing. After another 24 hours I sent a message to Incredible connection via Facebook and the next morning they had rep**** and said someone would contact me to assist me. The same afternoon an agent called me and asked if I still wanted to exchange it. I asked her if the product I had ordered was in stock because I didnt want to wait even longer if it still has to be ordered. The agent rep**** and said she didnt know if there was stock or not. I was very frustrated so I said she should just leave it. She was of no help and immediately said okay thank you bye whilst I was still talking. I had placed two orders and to top things off their tracking of orders doesnt even work. I was very dissapointed with their service.</p>