Absolutely Terrible Customer Service

This has been one of the worst online shopping experiences I have ever had.

I ordered a kettle from Incredible Connection (Order ***), only to be told that the item was unavailable. What followed was even more disappointing. I had to repeatedly follow up, open a complaint, and contact the online customer service team myself. It felt like nobody cared about resolving the issue.

Eventually, I received a refund, but the amount refunded was less than what I originally paid. There was no apology, no proper explanation, and no proactive communication.

I called again regarding the outstanding amount and was told to wait 24 hours. Once again, I had to chase the company for money that should have been refunded correctly in the first place.

For a major retailer, this level of customer service is completely unacceptable. The problem is not only that the product was unavailable—it is the poor communication, lack of accountability, incorrect refund, and complete lack of urgency in resolving the matter.

I would strongly recommend that Incredible Connection seriously improve its online customer service. Customers should not have to fight to get their own money back.

Very disappointing experience. 1 star is generous.