Absolutely Pathetic Service from the Fourways branch

I purchased a device 3 months ago and incredible connection captured the slip on the system for easy reference. Now I get to the store because the device is not working and they request me to provide the exact date I purchased the device, secondly there is nothing they can do to assist, they didn't even care to troubleshoot the device. They need to send the device to a supplier and get feedback back from them before they can actually fix, replace or refund the device. This process will take 2 to 4 weeks and they don't care. I will never buy anything from them again.