Absolutely no Customer Care and total disregard for any promise made to clients

I have a serious complaint about the service or rather non-service received from both Incredible Connection and the Holding Company JD Group. JD Group has a complaints board with 43 complaints lodged and not 1 pending or resolved. You can try to reach the accountable person in charge of Incredible Connection with absolutely no luck as you will be transferred from 1 call center to the next where nobody answers their calls. I took in a monitor with a 4 year warranty and was promised an update on the progress, the monitor was taken in on 20 August and today 6 September i still have no feedback on my monitor from Incredible Connection Centurion. I have driven to the store on 2 occasions just to find out what is happening and each time you are met with the worst kind of customer service, rolling eyes and blaming of people on leave. Don't even ask about the store manager Kevin who has absolutely no customer care in his demeanor at all, he is more interested it seems to be standing outside the store smoking with a worker from Hi-Fi Corporation. When i dropped off the machine and on both times i went for an update he promised i would receive a call the next day and i am still waiting