Absolutely ********** Customer Service

To date—10 working days later—I still have not received my items. Their delivery policy clearly states a turnaround time of 2–5 working days, yet my order is now more than double that timeframe, with no communication, no accountability, and no effort from their side to resolve the issue.

Throughout this process:

I received repeated SMS notifications falsely claiming that delivery attempts were made. No delivery attempts were made, and no courier ever contacted me.

I logged a complaint on 4 December 2025 and was assured feedback within 24 hours. I have received no response.

I went in-store to escalate the matter. The manager promised to contact the online department—again, no response.

I attempted to call customer care but held on for more than 15 minutes with no answer.

The situation worsened when the courier suddenly marked my order as “delivered”, despite the fact that I have received nothing, and no attempt was made to deliver anything.

It is absolutely unacceptable that a loyal customer, with an account for over two years, must constantly follow up on their own order and still receive no assistance. The complete lack of communication, reliability, and respect for customers is deeply concerning.

I strongly reccomend that people do not use their online services as you will have to constantly follow up with them receiving nothing in return.