A very Disappointed customer
<p> On the 24 September I went to incredible connection to get my laptop fixed as I have been having a problem with connecting my modem and getting connection via Wi-Fi.when I got to the store I was assisted by a man on the floor who took me through to a man that works with laptops. I explained to him what the problem was and he advice me to leave the laptop for a few minutes so that he can take a look at it.I did so and when I got to the store I found the same man that assisted me on the floor and he gave me my laptop and adviced me that it needs to be fixed and it would be best if I can buy another one cause the cost will be the same as getting a new one. Becuase I trusted them I didn't check the laptop but I just took it and since while I don't usually use my laptop but only use it when I mostly need to update my CV and send it via Bluetooth but to my disappointment last week when I updated my CV and when I was about to send it to my tablet the Bluetooth was not working. I tried to set it back but with no assistant and that was not the only thing that changed on my laptop. It didn't worry me much as I knew the coming Sunday I was going to the mall and thought for myself I will take it along. On the 20 November I went to the store and explained to the person that was checking my laptop and he gave me the I don't care attitude, I would have understand if I gave him attitude but I spoke nicely with him. I told him my Bluetooth is not working and he asked to check it I let him check it and well he was checking , he showed no interest in assisting me and he just left and went to assist someone else while I waited and he didn't border to even notify me( the person he was assisting asked if his busy and he said his not busy and left to as sit him) and came back and said, there is nothing he can do as its been a while and he doesn't know what happened between the time I took the laptop and now. Which I understand but he could have atleast tried to assist and gave me a solution like, let me fix it but will cost you. I would have let him fix it but he didn't even bother, becuase if he valued customers he would have afford to assist. If that's how the staff members treat customers with the "I don't care attitude" I wouldn't recomment this store to anyone.</p>