A not so Incredible Connection

I am absolutely disgusted by the pathetic customer service at the Canal Walk branch. I I purchased a laptop from them on 12 June 2021 and on 8 June 2021 I brought the laptop in as it had a defect on the LCD during use. After nearly a month, and despite a Google Review, I am no closer to having the device replaced nor refunded. I have had to chase the store for feedback weekly which is ridiculous as this device was paid for in full. After my Google Review, I received a call from the technician who asked me not to call them again as they would call me when they have feedback. I thought this type of attitude is appalling. I said to the technician that after their poor service I would rather have a refund on the defective product. They would not communicate with me in writing, they do not follow up nor provide feedback. One would expect more proactive customer service during this time with more people relying on technology to make a living from home. There is absolutely no care for the customer post a sale. There is no way I would ever purchase anything from this store again!