90+ Hours "Ready to Pick" - Absolute Logistics Failure for Durban Order

I am extremely disappointed with the service from Incredible Connection. I placed an order (Order #***) on Saturday night. As of Wednesday afternoon, my order status is STILL stuck on "Ready to Pick."

Despite being in Durban—a major center—it has taken three full business days and your warehouse in Gauteng has not even managed to box the item or hand it over to the courier (SCS). I have called the call center multiple times only to be fed the same "2-5 working days" script, yet logistically, if it hasn't even been dispatched by Day 3, a Friday delivery is now nearly impossible due to the linehaul requirements to KZN.

It is unacceptable to hold onto a customer's money (over R7,000) while the order sits untouched in a warehouse for nearly 4 days. I have even contacted local branches to see if they can assist, but I've been met with "there is nothing we can do" responses.

I expect this order to be dispatched IMMEDIATELY. If I do not have a tracking number and a confirmed delivery date of Friday at the latest, I will be forced to escalate this further.

Durban customers, be warned: their "in-stock" delivery times are a complete fiction.