8 WEEKS AND NO RESPONSE ON DEFECTIVE ITEM!!

I returned my daughter's Beats earphones with sound not playing from left earphone to the Incredible Connection Store at Nelspruit Ilanga Mall. Product was still under warranty and was purchased from Incredible Connection. That was 8 weeks ago! I have been back to the store on 5 occasions to inquire about the repairs/replacement of the product but have received only excuses and promises to get back to me. I have had ZERO communication during these 8 weeks from the Repairs Assistant or anyone else in the store despite my obvious displeasure at the situation!<br> I am totally frustrated and appalled by the lack of service and customer care and requested a refund on the product today. This was refused and I was told to wait for the return of my product!!! How long is a reasonable waiting period???!!! Ridiculous!<br> Might I add that I waited more than 8 weeks for a simple repair to be done on my son's camera (also under warranty) just 2 months prior to handing in my daughter's earphones!<br> Signed: A dissatisfied customer