1 reviews | Active since Dec 2015
7 Laptops in 1 year and 3 months
I have not commented about this on the past on the public domain but feel that now the matter has become unfair and I have spent too much time on it. These issues are just some of many<br> <br> Christmas time last year I got an HP laptop that eventually went to a black screen after a month of owning it. Incredible connection Stellenbosch replaced it, with a damaged laptop and then replaced it again... with another damaged laptop. I then got a Dell that has worked without fault since then.<br> <br> This year I started a software development course and required a powerful PC so I spent R19 000 on a Dell in Paarl. I expressed that the order was urgent and it arrived as the wrong model (8gig RAM as opposed to 16gig RAM). I then had to wait for the new laptop that was delivered damaged as well (camera was blurry, keyboard cover was loose and the lid did not close straight).<br> <br> Dell technicians then came out and confirmed I had been sold a 2nd hand laptop when they noticed it was missing *****s under the keyboard (with scratches on the metal) and the plastic brackets were broken as well. Incredible then replaced the laptop again today with another damaged laptop where the lid would not close straight agai
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 725068.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 725068.
Thanks and kind regards,
Customer Resolution Center
