65INCH tv WITH A FREE sOUNDBAR

Hi,

My name is Hlangi Mhlongo,

Between the last week of November and first 5 days of December, I went into the Incredible Connection "Mall of the North" , opened an account and purchased a 65 inch TCI TV that came free with a sound bar and a playstation 5. They notified me that The tv isn't in stock but it will take 7 days to arrive. I then told them no problem as I am only moving into my new residence on the 27th of December 2023 and will , at latest, need it then.

Nobody and I mean nobody from the store absolutely gave me an update, instead there was no communication or feedback whatsoever. I even called and checked in with the TCI sales person that assisted but no real answers.

On the 27th of December , i went into the store to fetch my tv only to be told that it isn't there and they have no stock. furthermore, the tv i chose suddenly didn't have the free sound bar attached to it. We went back and forth and still nothing. they then promised me that they have arranged for a TV to be brought in from Kempton park for me and will be there by the 3rd of January 2024.

As I type this review, I have received no phone calls, No updates, nothing whatsoever. Now how is it that this is the kind of service that people are getting and no responsibility is taken from the Incredible Connection "Mall of the North" and I do not have my stuff. Now they are putting me in a position to also risk my credit score as it means i have to go elsewhere and apply for another account which creates inquiries on my name as I need my TV.