RN
Ronnie N

1 reviews | Active since Feb 2016

10 Feb 2016, 11:34

3 weeks to approve finance

I app**** for finance to buy a new IPad at the<br> Green Stone Incredible Connection. After 4 <br> Days had passed with no feedback from the <br> store, I followed up only to be told to be patient,<br> they are proccessing my account. About an hour<br> later, I got a call from Refilwe at the store<br> to tell me that she does not know how to process<br> my application. She had apparently been trained,<br> but very quickly. Everyone else who had this rare <br> knowledge, had apparently been fired. Eventually<br> it was processed after people from HiFi Corp<br> helped out. I was then told by Alila(the store manager)<br> That it would take a further 48h to get a response.<br> The pre-approval and credit checks were done two weeks ago.<br> I was pre-approved for over R20k. The latest <br> excuse is that their server has been down for days,<br> and they can't see whether it has been processed.<br> Scary!!!! The IT specialists can't sort out their <br> own server!!! Any way...another week later and still<br> no feedback from anyone, including the store mngr,<br> who has not been at work for the last 3 days.<br> Totally Unacceptable!!! Home Loans Don't<br> Take This long to be processed!<br> I AM A VERY DISAPPOINTED CUSTOMER!!!

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Replies (1)
Incredible Connection
Incredible Connection's reply10 Feb 2016, 13:21
Official
Hello Ronnie007,

Thank you for bringing the matter to our attention.


We apologise for the obvious disappointment and inconvenience caused. We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is 724108.


Thanks and kind regards,

Customer Resolution Centre