21st birthday ruined by poor customer service frim Incredible Connection

I ordered a Mcbook from with Incredible connection using their online shopping on the 26/07/2020.The order went through smoothly and I received an sms and an email that my order was successfully placed and my order will be delivered in 2-5 working days.When I tracked my order 4 days later I got the same status as when I first ordered.I sent communication to them enquiring on whether I would receive my order before sunday as it is a 21st present for my daughter and was told by the agent that a he would send a complaint on my behalf cause when he trackes order nothing has happenened and someone would contact me.My husband phoned and enquired on my order and was told sonone would contact us with a wau forward.A day later I follow up and am told that the order is at the warehouse and an email would be sent for them to make sure my order is delivered sat (day 6).Today I get a a call and the lady says she received a complaint re my order and will follow up on monday and get back to me.I am so dissapointed by the total lack of respect Incredible Connection has shown me.They really are unprofessional and lack customer care.Why must I follow them when they made a commitment to me?Why not call me and advise me that there is a delay?They deseve 0 stars..sies!!