2 months passed and still order not delivered!

I am a very dissatisfied and disappointed customer.

I placed an order for a Lenovo 330 laptop on the 30th of March.

I understand fully that plans would be made to deliver after April 17th when the initial lockdown was due to end. It was then extended and again, I was patient and understanding.

Then came the time during the 1st extension of the lockdown where laptops were deemed essential goods. I contacted the call center to find out if my order would be shipped and they said they're still waiting for authorization. I understood.

Following no communication on the part of Incredible Connection, I again took it upon myself to call 3 weeks later to follow up. My complaint was escalated and I was promised contact within 24 hours. That did not happen!

I took it upon myself once again to initiate communication and contacted the help desk to inform them that I had not been contacted as promised. So that escalation was further escalated to a person who contacted me on the 13th May via e-mail. He/she claimed that the stock was held up and was coming soon and asked if I would would like to wait or get a refund. I said I would wait, under the impression that "soon" was indeed that - soon.

Fast-forward 10 days later, still no communication from Incredible Connection, I again had to e-mail to ask what the status was on my order. That e-mail went unanswered. On the 25th of May, I again sent an e-mail, which till today hasn't been answered.

On the 26th May, I then called the direct line given on the signature of the person who e-mailed. It rang unanswered, until someone called back to attend to me. I explained my situation and he asked for my order number and said he'd check with distribution because he can't see anything on the system. He said he would call me back. He STILL hasn't called back at it's the 27th today, 18:45.

I have spent literally the whole of today (27th May) trying to call the direct line of person who e-mailed, calling the call centre for customer support and waiting in the queue of the live chat to get assistance, but none of those avenues proved successful! That is 19 calls and about 4 live chat attempts.

I have left a message on Twitter, e-mails, sent a friend in-store to enquire for me since I live in an area that doesn't have a walk-in store; all in the attempts of getting some sort of communication from them.

I post this on the 31st May and haven't heard a single thing from them since the one guy said he'd call me back and never did.

I am deeply disappointed and frustrated because I NEED this laptop. I am a part-time student, who has deadlines for submissions. I am applying to work from home and for this I need my laptop. It is unfair that I have to give up on job opportunities and fail modules because of this. Furthermore, I have to run after them for communication and action about my order. I ordered a laptop because I NEED it, but now have to struggle for 2+ months before getting it and receive such bad service. I am extremely unhappy.