15% Handling Fee

On the 31st of January 2023 my laptop had arrived which I had purchased online , I set it up with the basics and left it at that up until I started work on the 15th of February 2023. I handed in my laptop at work for the tech to upload my work software as there had been nothing on the laptop I do not even use it for personal use .

It took the tech a whole 2 days to upload my software/programs as the laptop was completely slow . He then took a look at my CPU which was already running on 100% which is definitely not normal that's when he discovered that the hard drive was faulty . Upon returning to my closest store yesterday which was East London , Hemmingway's I spoke with the instore tech which then advised me to speak with the manager Phillip . (mind you this time the 2 of them had already had a discussion behind closed doors ) . So by Phillip walking out he had already made a decision without speaking to me . I asked him if it was normal for a laptop to take 30-40 minutes to switch on and from there struggles to get from program to program , he said YES . I said then you to try work on a laptop that's that slow and see how it works out for you . The part that ****ed me off the most is when he said in order for me to get a replacement I would have to pay 15% handling fee because the box had been opened . I said I wont , I'm going to wait for the electricity to come back and that's when ill speak with your head office . Of course I couldnt wait for that I stepped outside and called customer care from my personal cellphone . I am explaining to them that a handling fee I cant pay because I am not returning to the store to choose a better laptop or wanting something else I am returning this because it is defective and a customer should never be held responsible for that . Anyway , upon returning back into the store , the issue automatically disappeared and I was told to choose a different laptop .

The one I had chosen was a demo model , which was okay I didn't mind as it still came with a warranty . I was told I am going to get a discount due to the fact that it was on display . On arrival at point of sale the cashier goes to the back , comes back and says unfortunately I will not be getting a discount because I am not paying a handling fee therefore I wont be getting a discount . At that time I was so angry I didn't even have the strength to fight another battle with this store BUT one thing I can tell you this would be my LAST purchase from this store ! Your ethics are not welcoming really .