1 reviews | Active since Feb 2015
14 Days to repair
I purchased a 20K HP Envy laptop approximately a month ago. I choice this product as I was told that it is a very good and reliable lap top. Yesterday (10th of May 2015), the keyboard starts giving problems. If you use some of the keys a different character is typed, some of the function keys do not work.<br> <br> When i take it for repairs I get told it will take at least 14 days to repair. I run a small business and can not be without my computer for that long. I found someone that could repair it today, but i was told that if i go ahead with this then i will loose my warranty. <br> <br> I really feel that they should be able to make a plan to have it fixed in a shorter period of time or replaced my Laptop. It also seems that HP is not as reliable as I was led to believe<br> <br>
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 717650.
Thanks and kind regards,
Eloise Kamineth
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 717650.
Thanks and kind regards,
Eloise Kamineth
