14 day wait because of their mistake…I am speechless

I bough a pair of expensive headphones online, and waited a few days after the site said tracking unavailable, I had to personally call in a few times to customer support after their calls just cut out.

Then I was told a refund was logged because they were out of stock after it clearly stated that there was stock.

Now I have to wait up to 14 working days for my money to buy something else. Honestly tomorrow is my Birthday and I wanted to buy something nice now I get this instead.

I feel so helpless that a big company forces me into a corner like this.

This was a horrible experience and the customer care just says it’s company policy.

Is this how they treat everyone??