10 days, no Joy and no Computer

At the beginning of February of this year I bought a new HP laptop from the above mentioned branch. From the start the Laptop's on-board keyboard and Mouse gave problems, but to my own fault I did not report this or take it back to the store for a replacement. Finally on the 17th of June I took the computer back to the store, and requested that it be fixed, as I knew I was way over the required limit for it to be replaced of for my money to be refunded.<br> <br> I was told that the store's Repairs department would take a look and if they could not fix it, they would send it to the suppliers and it should take about 10 working days.<br> 10 working days later I phoned to enquire about the repairs, only to be informed that the laptop has never been sent to the supplier (they did not come to pick it up!) and that it was still at the store. Numerous calls and two visits to the shop later, the computer is still not fixed, nor has it been \picked up". I understand that there is service procedure that the store must follow and I have been told that the matter has been escalated to head-office"