ML
Marc L
1 reviews | Active since May 2013
18 Nov 2015, 11:00
NO RESPONSE TO MY QUERY
ASKED MONICA ON MONDAY 16 NOV AND AGAIN TUES 17 NOV WHERE IN CAPE TOWN I COULD FIND STOCK OF 145ML JANE SEYMOUR WONDERSET UNSCENTED HAIRSRAY WHICH I NEED URGENTLY FOR MY TRIP.(THIS IS THE SMALLER VERSION FOR TRAVEL)<br> I GAVE HER MY EMAIL AND CELL NUMBER BUT AS YET BY WED 18 NOV SHE HAS NOT GOT BACK TO ME.<br> THIS IS VERY POOR SERVICE FROM A REPUTABLE COMPANY!
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Replies (1)
Incolabs's replyOfficial
19 Nov 2015, 10:11Hello cramnoel,
Dear Cramnoel,
I hope you are very well.
Thank you for your feedback.
We apologize for the inconvenience caused. We are still busy awaiting exact store list for you.
This is available in Shoprite Checkers and Pick n Pay however not all Pick n Pay stores carry all variants which is unfortunately why it has taken time to pinpoint exact stores for you.
We have also ordered you the 145ml JS Unscented for the inconvenience of not being able to locate.
Unfortunately your details were lost which is why we could not contact you directly.
Please kindly send us your email/phone contact for us to courier the products to you - Shoprite Checkers will have stock of this - however we would like to pinpoint which in the area you reside.
Thank you for your continued support.
Best Wishes,
Monika Bezuidenhout
BRAND MANAGER: LIP ICE | HENKEL RETAIL
p: ***
a: Block B, Wedgewood Office Park, 3 Muswell Road, Bryanston, Johannesburg, 2021
e: ***
Dear Cramnoel,
I hope you are very well.
Thank you for your feedback.
We apologize for the inconvenience caused. We are still busy awaiting exact store list for you.
This is available in Shoprite Checkers and Pick n Pay however not all Pick n Pay stores carry all variants which is unfortunately why it has taken time to pinpoint exact stores for you.
We have also ordered you the 145ml JS Unscented for the inconvenience of not being able to locate.
Unfortunately your details were lost which is why we could not contact you directly.
Please kindly send us your email/phone contact for us to courier the products to you - Shoprite Checkers will have stock of this - however we would like to pinpoint which in the area you reside.
Thank you for your continued support.
Best Wishes,
Monika Bezuidenhout
BRAND MANAGER: LIP ICE | HENKEL RETAIL
p: ***
a: Block B, Wedgewood Office Park, 3 Muswell Road, Bryanston, Johannesburg, 2021
e: ***
Incolabs's reply19 Nov 2015, 10:11
Official
Hello cramnoel,
Dear Cramnoel,
I hope you are very well.
Thank you for your feedback.
We apologize for the inconvenience caused. We are still busy awaiting exact store list for you.
This is available in Shoprite Checkers and Pick n Pay however not all Pick n Pay stores carry all variants which is unfortunately why it has taken time to pinpoint exact stores for you.
We have also ordered you the 145ml JS Unscented for the inconvenience of not being able to locate.
Unfortunately your details were lost which is why we could not contact you directly.
Please kindly send us your email/phone contact for us to courier the products to you - Shoprite Checkers will have stock of this - however we would like to pinpoint which in the area you reside.
Thank you for your continued support.
Best Wishes,
Monika Bezuidenhout
BRAND MANAGER: LIP ICE | HENKEL RETAIL
p: ***
a: Block B, Wedgewood Office Park, 3 Muswell Road, Bryanston, Johannesburg, 2021
e: ***
Dear Cramnoel,
I hope you are very well.
Thank you for your feedback.
We apologize for the inconvenience caused. We are still busy awaiting exact store list for you.
This is available in Shoprite Checkers and Pick n Pay however not all Pick n Pay stores carry all variants which is unfortunately why it has taken time to pinpoint exact stores for you.
We have also ordered you the 145ml JS Unscented for the inconvenience of not being able to locate.
Unfortunately your details were lost which is why we could not contact you directly.
Please kindly send us your email/phone contact for us to courier the products to you - Shoprite Checkers will have stock of this - however we would like to pinpoint which in the area you reside.
Thank you for your continued support.
Best Wishes,
Monika Bezuidenhout
BRAND MANAGER: LIP ICE | HENKEL RETAIL
p: ***
a: Block B, Wedgewood Office Park, 3 Muswell Road, Bryanston, Johannesburg, 2021
e: ***