SHOCKING CUSTOMER SERVICE BY OWNER/MANAGER

INCH HAIR. My daughter has been going there for some time to have her hair cut, styled, blowdried and even highlighted. On Saturday she went for a wash and blowdry. She had not washed her hair for 7 days because at her previous visit the stylist told her that sometimes its good to leave hair for a week before washing especially after highlights. When she went back for a wash and blow, they had to wash her hair twice - once by the lady at the basin and the other by the stylist. It Both were exceptionally helpful and well mannered. Her hair looked lovely but did not shine as it usually did. Her scalp began itching and yesterday she phoned to ask what could be done. She was told to come back today for a rewash and blow. Whe she phoned to find out what time, she was given the run around and the owner, Deidre was extremely rude to her and told her that she used professional shampoo but her hair was so filthy that this was the cause of her itchy scalp. I phoned Deidre only to be faced with cheek and shocking attitude, she told me my daughter's hair had been washed 3 times and that the dirty hair was the result of the itchy scalp reacting to the shampooing. I told her that it had been agreed that my daughter have her hair rewashed and blowed but she denied this and asked me what on earth I really expected her to do. I reminded her that as a business owner dealing with the public, she should know how to keep current customers happy and coming through the doors. She did not agree with me, she told me she is 54 years old and refuses to play child games. I told her my daughter would never return - not because of the incident but because of her atittude, and she told me she was quite happy to hear that. And she slammed the phone down. Other visitors to that Salon should know the shocking customer service.