DN
Darell N

1 reviews | Active since Dec 2021

20 Dec 2021, 11:40

www.incentiv.co.za

Do not ever do business with this company. They have been running an incentive for Samsung and they have the most pathetic customer service I have EVER! experienced. The team leaders namely Amin Davids avoids every interaction with the customer and instructs his agents to lie and cover up for him. The customer service agents do not return calls, emails and they do not have knowledge of their own products. ( I have been trying for over a month to resolve a promotion with them and Amin Davids avoids calls and do not return calls. NOT A SINGLE CALL!)

I have never come across leaders who lie, who are dishonest and a customer service agent who is rude, aggressive and bluntly tells you that there is nothing they can do for you.

Never ever let this company run any of your incentives, if they failed Samsung South Africa who are you?

I am sending

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Replies (1)
Incentiv
Incentiv's reply13 Jan 2022, 12:54
Official
 Good day  Darell, We are sorry that you’ve had a bad experience in redeeming your voucher. Our aim has always been to make this as easy as possible.  We do not approve of any of our staff members not keeping their promises and are investigating this internally. Thank you for bringing this to our attention.  As per our conversation to your mobile yesterday, your wife confirmed that the process has been completed and you have received your voucher.  We’d like to apologize for the experience you had and will ensure that the process internally is corrected to ensure this does not happen again.  Is there anything else we are able to assist you with in the redemption of your reward? We will gladly assist you every step of the way.  Looking forward to ensuring you a better level of service.  Incentiv