WOW FACTOR

I would like to take this time t thank both Craig and Natalie for an outstanding level of service which I've become accustomed not to expect anymore in our current day. I had initially had a problem with a free flight that was won and unable to book due to a system error. Both Craig and Natalie were exceptionally friendly and efficient in resolving the matter. Unfortunately there was a further hiccup however a solution was immediately provided by Craig. Hat's off to both of you, As South African I firmly believe that they set the standard for what outstanding service in our country should be. Well done and keep up the great work.