JP
Jaco P
1 reviews | Active since Nov 2014
23 Jan 2025, 20:44
Worst aftersales service!
Aftersales service non existent when trying to resolve an issue. The store cannot sort out the problem, you must call the service desk. they don’t come back to you and can’t sort out the problem. Returning 2 chairs tomorrow due to poor after sales service.
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Replies (1)
Incanda Furniture's replyOfficial
20 Feb 2025, 23:43Dear Jaco,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience you've faced with our aftersales service.
This is not the experience we aim to provide, and we understand your frustration.
Your feedback is invaluable, and we are committed to improving our process.
We will look into this immediately to ensure better support moving forward.
We see that you have a current open customer care ticket with us, please anticipate a call from our after-sales administrator to ensure that all our service is still satisfactory to you.
Kind Regards,
Customer Service Team
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience you've faced with our aftersales service.
This is not the experience we aim to provide, and we understand your frustration.
Your feedback is invaluable, and we are committed to improving our process.
We will look into this immediately to ensure better support moving forward.
We see that you have a current open customer care ticket with us, please anticipate a call from our after-sales administrator to ensure that all our service is still satisfactory to you.
Kind Regards,
Customer Service Team
Incanda Furniture's reply20 Feb 2025, 23:43
Official
Dear Jaco,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience you've faced with our aftersales service.
This is not the experience we aim to provide, and we understand your frustration.
Your feedback is invaluable, and we are committed to improving our process.
We will look into this immediately to ensure better support moving forward.
We see that you have a current open customer care ticket with us, please anticipate a call from our after-sales administrator to ensure that all our service is still satisfactory to you.
Kind Regards,
Customer Service Team
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience you've faced with our aftersales service.
This is not the experience we aim to provide, and we understand your frustration.
Your feedback is invaluable, and we are committed to improving our process.
We will look into this immediately to ensure better support moving forward.
We see that you have a current open customer care ticket with us, please anticipate a call from our after-sales administrator to ensure that all our service is still satisfactory to you.
Kind Regards,
Customer Service Team