TD
Timothy D
1 reviews | Active since Dec 2018
10 Dec 2024, 20:23
Where is my order?
I have no idea what is going on with Incanda. Place an order online on the 6th October 2024 and my order has still not been delivered. I’ve called them so many time and every time I get the same story that only 1 or 2 items from my order are missing but they have the rest. It’s been well over 2 months now. At this rate it seems I will only get my order delivered next year, if at all. Incanda please return my money. I will shop elsewhere
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Incanda Furniture's replyOfficial
20 Feb 2025, 23:28Dear Timothy,
We deeply apologize for the delay and the inconvenience this has caused.
This is not the experience we aim to provide, and we understand your frustration.
We are investigating the situation immediately and will reach out to you directly to resolve the issue.
Thank you for your patience, and we are committed to making this right.
Kind Regards,
Customer Service Team
We deeply apologize for the delay and the inconvenience this has caused.
This is not the experience we aim to provide, and we understand your frustration.
We are investigating the situation immediately and will reach out to you directly to resolve the issue.
Thank you for your patience, and we are committed to making this right.
Kind Regards,
Customer Service Team
Incanda Furniture's reply20 Feb 2025, 23:28
Official
Dear Timothy,
We deeply apologize for the delay and the inconvenience this has caused.
This is not the experience we aim to provide, and we understand your frustration.
We are investigating the situation immediately and will reach out to you directly to resolve the issue.
Thank you for your patience, and we are committed to making this right.
Kind Regards,
Customer Service Team
We deeply apologize for the delay and the inconvenience this has caused.
This is not the experience we aim to provide, and we understand your frustration.
We are investigating the situation immediately and will reach out to you directly to resolve the issue.
Thank you for your patience, and we are committed to making this right.
Kind Regards,
Customer Service Team