Terreble Service

I ordered 2 leather couches and 2 leather chairs from Incanda in December 2024. The couches were delivered on 3 Jan 2025 with no issue. One chair was perfect but the other was damaged to the extent that i could not accept it. I sent it back. Naturally, I did not want another char and arranged to exchange it for an ottoman and a bench. It is now 3 months later and I still do not have the ottoman or bench. It does not help to go to the branch - in Brooklyn, they only follow up = no action. Phoning the customer care line doesn't help, and they don't answer. Email is the only communication that gets a response but normally something like we don't know when we will have stock or it will be delivered soon..... 3 months later not product. THERE ARE BETTER Furniture stores. Don't waste your time here.