MB
Marli B
1 reviews | Active since Mar 2021
21 Jan 2025, 11:04
Poor Service and No Customer Support
Incanda Furniture is very unprofessional and under delivering on great service that they promised.
I made contact with Incanda Furniture ove rthe phone, being promised that a support person will call me back and that my order will be escalated. After 2 days with no response I phoned again and I was told to log a ticket under "Log an Aftersales Enquiry". After 4 days, I still have not received any response or assistance.
I placed my order back in November and still have not received it, going into February now.
This is poor service, and I will never recommend anyone to Incanda Furniture
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Incanda Furniture's replyOfficial
20 Feb 2025, 23:37Dear Marli,
Thank you for bringing this to our attention.
We sincerely apologize for the poor service you’ve received and the frustration this has caused.
This is not the standard we strive for, and we deeply regret letting you down.
Your feedback is important, and we are incredibly sorry that we took so long to attend to your request. reach out to you directly to resolve the We will reach out soon to ensure that all is in order and that you're happy with our resolution.
Kind Regards,
Customer Service Team
Thank you for bringing this to our attention.
We sincerely apologize for the poor service you’ve received and the frustration this has caused.
This is not the standard we strive for, and we deeply regret letting you down.
Your feedback is important, and we are incredibly sorry that we took so long to attend to your request. reach out to you directly to resolve the We will reach out soon to ensure that all is in order and that you're happy with our resolution.
Kind Regards,
Customer Service Team
Incanda Furniture's reply20 Feb 2025, 23:37
Official
Dear Marli,
Thank you for bringing this to our attention.
We sincerely apologize for the poor service you’ve received and the frustration this has caused.
This is not the standard we strive for, and we deeply regret letting you down.
Your feedback is important, and we are incredibly sorry that we took so long to attend to your request. reach out to you directly to resolve the We will reach out soon to ensure that all is in order and that you're happy with our resolution.
Kind Regards,
Customer Service Team
Thank you for bringing this to our attention.
We sincerely apologize for the poor service you’ve received and the frustration this has caused.
This is not the standard we strive for, and we deeply regret letting you down.
Your feedback is important, and we are incredibly sorry that we took so long to attend to your request. reach out to you directly to resolve the We will reach out soon to ensure that all is in order and that you're happy with our resolution.
Kind Regards,
Customer Service Team