Poor Follow-Through and Delayed Service

We returned a section of our couch to Incanda Furniture for restuffing, as it had started losing its shape and slouching inward. It's now been over a month, and we're still waiting for it to be returned.

Despite calling regularly and being assured daily that delivery is happening "tomorrow," nothing has come of it. The lack of follow-through and ongoing delays are incredibly frustrating, and we’re very disappointed with the level of service. We expected better from a brand known for quality.