TF
Thembisa F
1 reviews | Active since May 2013
18 Nov 2024, 15:24
More than 3 months to refund delivery fee
We bought items that I am happy about. This review is based on the delivery fee that 3 months later is still not reimbursed. Have sent emails but now no responses. Really disappointed in the service from Incanda in Port Elizabeth.
Helpful (0)
Replies (1)0
Replies (1)
Incanda Furniture's replyOfficial
28 Jan 2025, 10:14Dear Thembisa,
We sincerely apologize for the delay in processing your reimbur*****t and the lack of communication.
This is not the experience we want to provide, and we understand your frustration.
We will escalate your concern immediately to ensure that your query is attended to as soon as possible.
Please expect a follow-up from our team shortly.
Thank you for your patience, and we truly appreciate your feedback.
Kind Regards,
Customer Service Team
We sincerely apologize for the delay in processing your reimbur*****t and the lack of communication.
This is not the experience we want to provide, and we understand your frustration.
We will escalate your concern immediately to ensure that your query is attended to as soon as possible.
Please expect a follow-up from our team shortly.
Thank you for your patience, and we truly appreciate your feedback.
Kind Regards,
Customer Service Team
Incanda Furniture's reply28 Jan 2025, 10:14
Official
Dear Thembisa,
We sincerely apologize for the delay in processing your reimbur*****t and the lack of communication.
This is not the experience we want to provide, and we understand your frustration.
We will escalate your concern immediately to ensure that your query is attended to as soon as possible.
Please expect a follow-up from our team shortly.
Thank you for your patience, and we truly appreciate your feedback.
Kind Regards,
Customer Service Team
We sincerely apologize for the delay in processing your reimbur*****t and the lack of communication.
This is not the experience we want to provide, and we understand your frustration.
We will escalate your concern immediately to ensure that your query is attended to as soon as possible.
Please expect a follow-up from our team shortly.
Thank you for your patience, and we truly appreciate your feedback.
Kind Regards,
Customer Service Team