Incanda Furniture poor Service

I have been dealing with the Somerset West branch, but have found systematic problems with company service. On ordering some furniture and having paid immediately with order. Only after paying do we get informed that on one of the items don't have stock and the item is still to be manufactured and will take so many weeks. The items they do have in stock, also then suddenly take 2-3 weeks. Not sure how nay stock in SA take 2-3 weeks in 2026. After the 2-3 weeks I contact them to find out when the items will be delivered they had in stock, they then inform you that the logistics company they work with, whom they employed, dont supply them with up to date delivery info.. The logistics company eventually deliver the items in large cardboard boxes. I ask them can we check whats in the boxes, to see if correct and not damaged. The logistics company tell me they just drop off boxes, and don't have time for that. So if I the customer cannot check what is being delivered, what happens after they have left and something is wrong?

Now weeks after the made up item was supposed to be delivered, I had to contact them to ask them when? The manager last week Tuesday informed me Friday or Monday this week. Thursday morning I phoned them to say nothing has arrived. The lady who answered the phone said at 9.30 she would find out. By 12.30 no return phone call. I then phoned them again, to be told they had emailed the logistics company and were waiting an answer! Really in 2026 after numerous poor service to client, you send an email, instead of phoning and getting an immediate answer.

This company has no idea of service.