FJ
Francois J
1 reviews | Active since Aug 2019
14 Sept 2026, 15:33
Faulty product
We ordered a leather corner unit, upon arrival the connecting hooks did not align and one was short, I was assured a new set will be delivered, it was send and the exact same fault was on the news set again,today again the third set was supposed to be delivered , I waited and the delivery was for a collection only no new set it was still in the cape , apparently miscommunication. This was by far one of my most disappointing experiences buying ever.
Helpful (0)
Replies (1)0
Replies (1)
Incanda Furniture's replyOfficial
15 Sept 2026, 14:16Good day Francois,
We are truly sorry to hear about your experience with your leather corner unit. We completely understand your frustration, especially after receiving the incorrect connecting hooks more than once and then being left waiting for a delivery that was only arranged for collection.
This is certainly not the experience we want our customers to have, and we apologise for the repeated inconvenience and the miscommunication that occurred. We appreciate you bringing this to our attention, as it highlights areas where we need to improve our communication and follow-through.
We would really appreciate the opportunity to look into this personally and ensure that the matter is properly resolved. Please send us your order details and contact information via direct message so that we can investigate this further.
Kind regards,
Customer Service Team
Customer Service Team
Incanda Furniture's reply15 Sept 2026, 14:16
Official
Good day Francois,
We are truly sorry to hear about your experience with your leather corner unit. We completely understand your frustration, especially after receiving the incorrect connecting hooks more than once and then being left waiting for a delivery that was only arranged for collection.
This is certainly not the experience we want our customers to have, and we apologise for the repeated inconvenience and the miscommunication that occurred. We appreciate you bringing this to our attention, as it highlights areas where we need to improve our communication and follow-through.
We would really appreciate the opportunity to look into this personally and ensure that the matter is properly resolved. Please send us your order details and contact information via direct message so that we can investigate this further.
Kind regards,
Customer Service Team
Customer Service Team