Does not deserve even ONE star!

Leather Couch — Broken Promises and Poor Service

Bought a leather couch from Incanda Furniture expecting “high-quality leather” and durability for years — as their marketing proudly claims. Reality? Shockingly poor. The leather was stretched ultra-thin during manufacturing and is falling apart well before its time. My other leather furniture, decades old, is still pristine.

I reported the problem with video evidence. Their response? Standard scripted answers blaming sunlight (never happened) and pointing to a 2-year warranty — without ever inspecting the couch in person or offering any repair options. Absolutely no accountability, just rigid T&Cs.

If Incanda’s idea of “long-lasting leather” means a couple of years before it degrades, this is not the company I expected to trust. Marketing claims do not match reality, and customer service is shockingly unhelpful. Buyers, beware — read the fine print carefully.