JB
J B
1 reviews | Active since Jul 2025
25 Jul 2025, 12:47
Delayed delivery
Delayed delivery with poor feedback. I ordered a dining room and chairs from Incanda. ETA was 4-6 weeks. Order placed on 2 June. The item came out of production on 14 July but no delivery to date (25 July). It has now been 8 weeks.
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Incanda Furniture's replyOfficial
25 Jul 2025, 13:08Dear Mr. Burger,
Thank you for taking my call,
We’re sorry to hear about the delay and lack of communication.
This is not the experience we aim to provide.
We truly value your feedback and will escalate this to ensure that we provide you with an accurate delivery update.
Kind regards,
Customer Service Team
Thank you for taking my call,
We’re sorry to hear about the delay and lack of communication.
This is not the experience we aim to provide.
We truly value your feedback and will escalate this to ensure that we provide you with an accurate delivery update.
Kind regards,
Customer Service Team
Incanda Furniture's reply25 Jul 2025, 13:08
Official
Dear Mr. Burger,
Thank you for taking my call,
We’re sorry to hear about the delay and lack of communication.
This is not the experience we aim to provide.
We truly value your feedback and will escalate this to ensure that we provide you with an accurate delivery update.
Kind regards,
Customer Service Team
Thank you for taking my call,
We’re sorry to hear about the delay and lack of communication.
This is not the experience we aim to provide.
We truly value your feedback and will escalate this to ensure that we provide you with an accurate delivery update.
Kind regards,
Customer Service Team