Buying our dream couch from Incanda Brooklyn, results in bitter disappointment !

I bought a chesterfield couch from Incanda 6 weeks ago from Brooklyn Pretoria. 5 days ago I got a message saying our furniture is ready and will be delivered in 5 days. We then got rid of the current couches , awaiting our new chesterfield couch and chairs.

They arrived today! The chesterfield had a cut in the leather and it arrived with no legs ! When we asked the delivery service , they said it has nothing to do with them. We then phoned Brooklyn Incanda. Who weren’t particularly worried. Saying if we keep it we can get a bit of a discount. No! We paid for a new couch and that is what we want. They promised to email by the end of the work day today to fill us in what they would do, no email. Now we sit with no couch because your people messed up. We must phone , we must complain and we must beg to be helped.

I am bitterly disappointed.