CW
CJ W
1 reviews | Active since Dec 2024
10 Dec 2024, 15:59
9 weeks - 2 couches - not recieved
After being in store...seeing the awesome quality and hoping for the same top noch service...we were let down immensly. Numerous calls...emails...and 9 weeks later we still have not recieved our couches...still do not know when the will be delivered after recieving notice of delivery...
How is it possible for such a big compony to have such poor service? Will never recommend anyone to Incanda ever again.
So poor!!!
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Replies (1)
Incanda Furniture's replyOfficial
20 Feb 2025, 23:25Dear CJ,
Thank you for bringing this to our attention,
We sincerely apologize for the frustration and inconvenience you've experienced.
This is not the level of service we strive to provide, and we understand your disappointment.
We value your feedback and are committed to resolving this as quickly as possible.
Please anticipate a call from our after-sales administrator to address your concerns.
Kind Regards,
Customer Service Team
Thank you for bringing this to our attention,
We sincerely apologize for the frustration and inconvenience you've experienced.
This is not the level of service we strive to provide, and we understand your disappointment.
We value your feedback and are committed to resolving this as quickly as possible.
Please anticipate a call from our after-sales administrator to address your concerns.
Kind Regards,
Customer Service Team
Incanda Furniture's reply20 Feb 2025, 23:25
Official
Dear CJ,
Thank you for bringing this to our attention,
We sincerely apologize for the frustration and inconvenience you've experienced.
This is not the level of service we strive to provide, and we understand your disappointment.
We value your feedback and are committed to resolving this as quickly as possible.
Please anticipate a call from our after-sales administrator to address your concerns.
Kind Regards,
Customer Service Team
Thank you for bringing this to our attention,
We sincerely apologize for the frustration and inconvenience you've experienced.
This is not the level of service we strive to provide, and we understand your disappointment.
We value your feedback and are committed to resolving this as quickly as possible.
Please anticipate a call from our after-sales administrator to address your concerns.
Kind Regards,
Customer Service Team