In Perfect harmony salon

I have just had the worst experience at this so called "salon" called In Perfect Harmony. I normally have my facials done at dischem cornubia beauty clinic. Due to them not having availability, I made a booking at this place after reading good reviews about them. I have had facials at de Mala, sorbet, umhlanga hotels and many others so I know very well what facials are about. Over the phone the lady told me about the 45min glow facial that's on special for R150 so I booked it. Upon arrival, the receptionist told me that facial is 30min then I enquired of their other facials 1 in particular the derma... Glow facial. This was with removal of facial hair and is a 45min facial. The indian receptionist is a good sales lady reassuring me they use only specialized equipment to remove the facial hair which will never grow back out of the ordinary. So I decided to go for it. There is no ambience for commencing facials. The room was bright and door wide open. A facial is supposed to be relaxing but my experience is anything but that. No linen saver or towels used to cover me. This petite young black lady washed my face like she was molding something into shape. She then puts the steamer directly facing me even though I told her I'm claustrophobic. That too I managed while she started s****ing my nose telling me it's extractions. Then she started using an object which I didn't know what it was to remove the hair from my face. 10 seconds into it I told her my right side face is burning and felt like I was bruised, her words to me' I have never bruised or hurt anyone before and I'm doing this for a long time' then she asked if she must stop the removal, obviously not, I can't go with hair on removed from the right side and hair on the left side of my face. Then she said my skin is sensitive and that's why I'm feeling this burning. Thereafter she wiped my face and app**** some cream and told me it might burn with the cream and then she was done. No mask app**** because she said it's the derma facial. This entire facial was 10-15min max. When I enquired about the time frame which she was present while the receptionist was telling me about the facial, she said no it's a very quick facial. Immediately after I asked her to show me the equipment used to remove my hair and she showed me a surgical blade which is used in the hospital. I know those blades because I'm a professional nurse. Then I looked in the mirror and that's when I saw the cut on my right side face below my eye. I pointed it out to her and she just kept quiet and left the room. She never apologized. The receptionist never asked about my experience well I'm sure she knows exactly. I made my R300 payment and now I'm informing you all to please pay your extra money and go to reputable places. I'm sitting here with Crystal like substance all over my ears, neck and hair thinking what on earth did I go to. This place is a ******* and they definitely not professional in ever area of their business. I am wondering if those people who put good reviews on Google for them are in fact their family or friends. Nevertheless please I would not want anyone to have this kind of experience.