Bad service from Imvubu Lodge (Richards Bay Caravan Park)

I first emailed Imvubo Lodge (Richards Bay Caravan Park) on 17 March 2026 to enquire about a quote to camp from 20 to 27 Dec 2026. I received a response the same day. On 24 March 2026 I asked to book a certain spot but no response was received on 24 March 2026. I phoned the lodge on 25 March 2026 and they told me to resend the e-mail which I did. I am still waiting to book a spot for December but nobody is assisting me....