Worst experience ever

I booked for a weekend in December and paid on the website, the website did not indicate that they were full so my payment went through l later received an email that they were full and l must chose another date, l obviously couldn’t so l opted for a refund and that’s when problems started, l was being sent from pillar to post, a story after story, they said finance was on it, and later said finance was on leave, to their system being down any excuse you could think of. The process was frustrating and they would even ignore my calls and not get back to me with feedback as promised they finally paid 2 months later and when they finally did they didn’t pay all my money in full