Refuse to carry cost for the repairs

___<br> From: [Email Removed]<br> To: [Email Removed]<br> Subject: FW: Re : ***<br> Date: Thu, 13 Aug 2015 10:15:51 +0000<br> Good Day Imran <br> I'm very disappointed in the way that the issue of my spectacles.<br> I took the glasses out in February got it in March R2920.20 and it went in for repairs in May.<br> I was wearing the glasses and got stuck on my ear.<br> I don't even wear them daily only when I'm at work or when I use my cell phone so I can't believe it when the manufacturers say that is my negligence.<br> That really annoy me because can I really break the glasses and go to Clicks to buy another pair for R120.00 which I can't even see clear with those one's and ask you to fix it or replace the same frame does not make sense to me that I need to pay again R650.00<br> This was not the kind of service that I expected from you.<br> Your response will be highly appreciated.<br> Kind Regards<br> Salome<br> <br> From: Imran Tilly [Email Removed] <br> Sent: 13 August 2015 01:37 PM<br> To: Wilson, S. (Salome)<br> Subject: RE: Re : ***<br> <br> I WILL FOLLOW UP WITH THE COMPANY. WAITING TIME PLUS MINUS 2.5 WEEKS. I DONT THINK PRICING IS A ISSUE.I HAVE NOT