I paid twice for one item.

I ordered an item on the 25th of September 2012. I paid for it online on that same day and they confirmed my payment. On the 29th of September, they deducted the same amount from my account. The amount was R1038 for the item and I actually paid double that amount for one item- so R2076 was paid. They said that the second amount was never reflected in their account.