Misleading refund Policy and poor support

If you want a refund from this business be careful of the terms. At the top of the refund policy, this is what you see -

What are the refund terms? At impleCode, we want to ensure you are 100% happy with your purchase. Therefore, if you have any technical or sales queries, please do not hesitate to contact us. However, if at any point within 30 days from the order you have any implementation issues with your new eCommerce Product Catalog extension or theme, and you’ve attempted to resolve it with our support staff, then, by all means, email us directly, and we will refund 100% of your money. Yes, it is that simple.

If you don't scroll down you don't get to see that part that says you can't get a refund if you have downloaded the products you just purchased. MAKES NO SENSE. If I didn't read further than the initial refund policy, which is all I needed to see to convince me to make the purchase, I'm not going to get a refund even if it is not compatible with my theme. Even though they have more than 600 000 downloads the attitude is, tough luck small business! I guess 600 000+ is not enough.

Secondly, I submitted more than one support request from my account (for which none of your details can be updated, except for your password and you can't retrieve your license key) by filling in a contact form (no ticketing system), and never got a response until I found an original email and rep**** to that. Took 48hrs just for a response and another 24hrs before I got my license key. 3 days not being able to work on my site.

This isn't how other trusted online products like Divi, woocommerce etc. work. They are very customer focussed. And are happy for you to trial their product knowing it doesn't always work for everyone.

Shocking!