Zero Customer care at Imperial Toyota Randburg

I purchased a used 2014 Mercedes Benz C180 from Ronald Jones (sales executive) at Toyota Randburg. I have had a horrible experience dealing with Mr Jones, his manager and the dealership as a whole.

After having paid cash for the vehicle on 12 March 2019. I am still waiting for Service book, manual and spare key.

I phoned and visited the branch more than 10 times to try and get the key and book which when collecting the vehicle Mr Jones had **** that those items were locked in the safe and he did not have the keys o the day.

I eventually asked for information and phones previous owner and drove to N2 Mercedes-Benz and atill no key. Mr Jones promisses tonorder the key and book and still up to today nothing.

Today 10 April 2019 he told me to phone the previous owner for the key? It is extremely frustrating and it seems to me Mr Jones and this dealership only care about closings the sale but no after care service even a small simple issue like getting spare keys and book to me.

Highly disappointed customer